Support & Help Desk
For all facility related requests please submit a ticket using the below link.
If your request is IT related please submit a form by selecting the button below IT support and following the instructions.
If you are not a pre-approved requestor, Please email Cassidy Schroeder and he will assist in the account creation process.
IMPORTANT: PLEASE DO NOT SUBMIT ANY HIPAA PROTECTED PATIENT’S HEALTH INFORMATION (such as Patient Name, Date of Birth, SSN, Address, Clinical information, etc.) when submitting tickets to any of the ticketing emails
Any sensitive information sent to the ticketing email addresses leaves Covenants email system and is no longer protected. If your ticket involves patient information, you should submit tickets directly to Help Desk Agents either VIA a direct email or over the phone.
For computer and phone support call Extension 1372 or 1373, send an email to the ITSupport email address in the global address book, or click “Create an IT service Ticket” Button Below and complete the form.
When submitting a ticket pertaining to issues with your phone systems please include the following information.
- The time that the phone called occurred
- If the phone call was internal or external
- The phone number of the device you are using
- If the call was received via the queue or directly to your personal extension
- The phone number of the the received or placed call
This information will help us to work with Telnet to discover what caused the issue. Thank you.
Remote Support Assistance
If you would like remote support assistance with your computer issue please determine your computer name by checking the upper right corner of you desktop background, the hostname should be displayed there. If it is not there, You can search “View your PC name” on your computer and it will be displayed to you. When you have this information please call the help desk at 1372 or 1373 for assistance. Thank you!
All staff should only access these resources for APPROPRIATE BUSINESS PURPOSES. Only managers and providers may access Epic from home.
For hourly staff it is okay to access any of the office links from home / from off-site as long as it is to check your schedule / time card / paycheck or for brief correspondence. Otherwise, please do it while punched in and working.
IMPORTANT: Do not access any of these computing resources from a non-CCC computer unless you are sure that the computer you are using has working, up-to-date antivirus.
If you need assistance, please consult with the CCC IT Department.